Kind Shock KS - Dropper Post Service

The only authorized Kind Shock service center for the Czech Republic

We are the official service center for Kind Shock dropper posts for the Czech Republic, Poland, Estonia, Hungary, Latvia, Lithuania, Serbia and other European countries. We use original spare parts and manufacturer-approved service procedures. We also provide service for customers who did not purchase their seatpost from us. You can bring your seatpost in person or send it by courier to the address listed below.

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When is it the right time to service your dropper post?

We recommend servicing not only when there is an obvious fault, but also preventively during the season, before the season and after it. Regular maintenance helps extend the life of your dropper post and keeps it working properly.

Common issues:

The seatpost drops under load

It does not return properly or returns too slowly

It has play or does not hold position

The remote or actuation does not work correctly

Damage to the cable or internal frame routing that negatively affects dropper post function

The post needs regular maintenance after the season

How the service process works

1. Contact us by phone or email and describe the issue.

2. Bring the seatpost in person or send it to the address listed below.

3. We carry out the service depending on workload, usually within 2–3 days, provided all required information is supplied.

4. You either collect the seatpost in person or we ship it back to your return address.

Warranty and out-of-warranty service

Service conditions vary depending on whether the repair is covered by warranty or handled as an out-of-warranty repair. You can find a basic overview below.

Warranty service

Who it applies to:
Seatposts purchased from legitimate sources – from us, from our dealers, abroad, or seatposts installed as original equipment on complete bikes.

What is covered:
Labour, required spare parts and return shipping of the repaired seatpost.

Warranty period:
Standard 2-year warranty.

What must be provided:
A copy of the proof of purchase for the seatpost or complete bike.

Repair approval:
Warranty repairs are subject to approval by KS headquarters.

Out-of-warranty service

What it includes:
Complete out-of-warranty service for KS / Kind Shock seatposts depending on the scope of the issue.

How pricing is determined:
The final price is determined only after diagnostics, when the cause of the issue and the specific parts required for repair are identified.

Estimated price:
from CZK 590

To preserve the possibility of a warranty claim, we recommend servicing your seatpost at least once a year. Neglected maintenance may be a reason for a warranty claim to be denied.

How to send your seatpost for service

You can deliver your seatpost in person to our store in Prague or send it via courier service. Before shipping, we recommend contacting the service department first by phone or email.

How to pack your seatpost correctly:

1. Clean off any heavy dirt from the seatpost.

2. Wrap it in bubble wrap or another soft protective material.

3. Pack it carefully so there is no risk of damage during transport.

4. Include your contact details, a description of the issue and your return address.

5. If you are making a warranty claim, also include a copy of the proof of purchase.

Address for shipping / personal drop-off

Katmar Bike Center
authorized KS service center
Bubenské nábřeží 705/8
170 00 Prague 7

Service: +420 774 422 587
Hotline: 603 725 893
Email: servis@kasitro.live

Authorized Kind Shock service center Prague 7

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We service all seatpost models

We service all Kind Shock dropper posts, including both current and older models.

KS ETEN Remote	KS e20i / Rage-i
KS ETEN	KS ETENi
KS DropZone	KS LEV
KS LEV Integra	KS LEV Circuit Wireless
KS LEV DX	KS LEV Si
KS Vantage	LEV Carbon
And other Kind Shock seatpost models

If you could not find your model, contact us and we will check the available service options for you.

Frequently asked questions

Do you also service seatposts that were not purchased from you?

Yes. We also provide service for customers who did not purchase their Kind Shock seatpost from us, as long as it is an original KS product.

How long does the service take?

Usually 2–3 working days depending on service workload and the information provided. In individual cases, the turnaround time may be longer.

Can I send the seatpost by post or courier?

Yes. You can send the seatpost by courier service to our address in Prague. We recommend contacting the service department before shipping.

What should I include when sending the seatpost?

We recommend including your name and contact details, a description of the issue, the return address and, in the case of a warranty claim, also a copy of the proof of purchase.

How much does out-of-warranty service cost?

The estimated starting price for out-of-warranty service is CZK 590. The final price depends on the type of issue and the parts used.

How does warranty service work?

Warranty service is subject to approval by KS headquarters. To assess the claim, a copy of the proof of purchase for the seatpost or the complete bike must be provided.

How often do you recommend servicing a seatpost?

At least once a year, ideally before or after the season. Regular maintenance extends lifespan and helps preserve warranty eligibility.

Do I need to arrange service in advance?

It is not mandatory, but we recommend contacting us in advance by phone or email. It makes drop-off and processing faster.

Do you service older or less common KS models as well?

Yes. We service both current and older Kind Shock seatpost models. The actual availability of parts always depends on the model type and the extent of the damage.